Our Privacy Commitment
247 AusCare is fully committed to safeguarding the privacy of individuals in strict compliance with Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs). This Privacy Policy serves to articulate our unwavering commitment to handling personal information with the utmost care and transparency. It outlines how we collect, use, disclose, and protect your personal information in accordance with the law.
*1. Collection of Personal Information*
*1.1. Lawful and Necessary Collection*
At 247 AusCare, we undertake the collection of personal information through fair, lawful, and necessary means. This includes the collection of information required to carry out our core business activities and functions effectively. The types of personal information we may collect encompass, but are not limited to:
*1.2. Types of Personal Information Collected*
– *Contact Information:* This includes your full name, residential address, phone number, and email address, which are vital for communication and identification purposes.
– *Professional Details:* Information about your education, work experience, qualifications, and skills is gathered to facilitate appropriate job placements and training programs.
– *Licensing Information:* We may collect details from your driver’s license and any other relevant licenses or certificates to ensure your compliance with work requirements.
– *Work Rights:* Information pertaining to your eligibility to work in Australia, which may involve documentation such as visa details, passport, or citizenship certificates.
– *Financial Information:* To process wage payments, superannuation contributions, and other entitlements, we may collect your tax file number, banking details, and other relevant financial information.
*1.3. Methods of Collection*
Personal information is typically collected directly from you during various interactions, such as interviews, registration processes, and application submissions. This may occur in person, via telephone, email, fax, online application forms, or postal services.
In certain circumstances, personal and sensitive information may be sourced from third parties. These instances are also managed in accordance with the APPs. Third-party sources may include:
– *Health Information:* Collected with your consent, if required for a specific role or situation.
– *Criminal Record History:* Obtained lawfully and with your consent, if necessary.
– *Work Performance References:* Gathered from references or previous employers.
– *Membership of Professional or Trade Associations:* Collected with your permission when relevant to your application.
– *Other Relevant Information:* Information that may be pertinent to specific circumstances.
*2. Use and Disclosure*
*2.1. Lawful and Consented Use*
247 AusCare ensures that personal information is used and disclosed in strict adherence to the purposes for which it was initially collected. Such use and disclosure comply with the legal obligations imposed by the Privacy Act and the APPs. Your personal and sensitive information may be used in connection with, but not limited to, the following purposes:
– *Work Placements:* Facilitating your work placements with our clients.
– *Performance Appraisals and Training:* Conducting performance evaluations, training programs, and assessments to enhance your career prospects.
– *Workplace Rehabilitation:* In cases of workplace injuries or health issues, we may use your information to provide necessary rehabilitation services.
– *Business Risk Management:* Managing and mitigating business risks, as well as resolving complaints and legal claims.
– *Insurance Claims:* Processing insurance claims or proposals that require disclosure of your personal or sensitive information.
– *Opportunity Notification:* Informing you of relevant job opportunities, training sessions, or events.
– *Customer Service Management:* Ensuring effective customer service and responding to inquiries.
– *Surveys and Research:* Conducting surveys and research to improve our services.
– *Business Relationship Management:* Managing relationships with our clients and partners.
– *Franchise Application Processing:* Handling applications for franchise opportunities.
*2.2. Authorized Disclosure*
To fulfill the above-mentioned purposes, your personal and sensitive information may be disclosed to the following entities or individuals:
– *Potential and Actual Clients:* For work placement services.
– *Workforce Services Pty Ltd:* For payroll processing and entitlements.
– *Entities Associated with the Workforce Extensions Franchise System:* If applicable.
– *Referees or Reference Seekers:* For validation purposes.
– *Registered Training Organizations:* To facilitate training programs.
– *Insurers:* For insurance-related matters.
– *Workers Compensation Bodies:* In case of workplace injuries.
– *Persons with Legal Entitlement:* Individuals or entities with a lawful right to access your information.
*2.3. Unsolicited Personal Information*
Personal information received without solicitation will be retained and used in accordance with this policy only if it aligns with the APPs or is contained within a Commonwealth record. Otherwise, active steps will be taken to de-identify or destroy the information.
*3. Data Quality*
*3.1. Accuracy and Completeness*
We are committed to maintaining the accuracy, completeness, and currency of the personal information we collect. Steps will be taken to correct personal information to ensure its accuracy when requested. In cases of disagreement, your statement claiming the inaccuracy will be attached to the information, and reasons for denial of access or correction will be provided and recorded.
*4. Data Security*
*4.1. Protection Measures*
247 AusCare employs reasonable steps to safeguard the personal information we hold against misuse, loss, unauthorised access, modification, or disclosure. We implement stringent security measures to protect both hard-copy and electronic records, ensuring access is restricted to authorized staff only.
*4.2. Data Retention*
Personal information that is no longer required for our business activities will be securely destroyed or permanently de-identified, as required by law.
*5. Openness*
We are committed to transparency. We will make this Privacy Policy available to any person who requests it. Upon request, we will provide information about the personal information we hold concerning you, the purposes for which it is held, and how we collect, store, use, and disclose that information.
*6. Access to Personal Information*
*6.1. Access Requests*
You have the right to request access to personal information held about you. To do so, please submit a written request to our Privacy Officer. We will respond to your request within a reasonable timeframe.
*6.2. Charges for Access*
Please note that a reasonable administration fee may apply for providing access to your personal information. The fee reflects the cost to us for processing your request.
*6.3. Refusal of Access*
In some circumstances, we may refuse access to requested personal information. If we do so, we will provide you with written reasons for the refusal and details about how to make a complaint.
*7. Anonymity*
Where it is lawful and practical, individuals have the option of not identifying themselves or using pseudonyms when engaging with us.
*8. Direct Marketing*
*8.1. Communication*
We may use your personal information to inform you about products and services that may be of interest to you. If you do not wish to receive such communications, you can opt out by contacting us directly or using the provided opt-out mechanisms in marketing communications.
*8.2. Third-Party Websites and Social Media*
Please be aware that we are not responsible for the privacy practices or policies of third-party websites linked to our platforms
. It is advisable to review the privacy policies of such websites independently.
*9. Transborder Data Flows*
If we transfer your personal information to another country, we will take measures to ensure that it is treated with the same level of protection required by Australian privacy principles. This includes obtaining your consent or ensuring that the recipient is bound by laws or agreements that uphold your privacy rights.
*Privacy Issues for Resolution*
For inquiries, comments, or complaints regarding your personal information, please contact us in writing. We will provide reasons for refusals and mechanisms for making a complaint. Your concerns will be addressed promptly and in accordance with the Privacy Act.
*How to Contact Us*
Privacy Officer
247 AusCare
**Terms and Conditions of Use for 247 AusCare**
**PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING 247 AUSCARE**
These terms and conditions of use (“Terms”) govern your access to and use of the 247 AusCare website and services (collectively, the “Service”) provided by 247 AusCare (“us,” “we,” or “our”). Your use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.
**1. Acceptance of Terms**
By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.
**2. User Accounts**
a. When you create an account with us, you must provide accurate, complete, and current information. Failure to do so constitutes a breach of these Terms, which may result in immediate termination of your account.
b. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
c. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
**3. User Conduct**
a. You agree to use the Service in a responsible and lawful manner. You must not engage in any abusive, harassing, defamatory, discriminatory, or offensive behavior while using the Service.
b. You also agree not to engage in any of the following activities:
– Use the Service to defame, abuse, harass, stalk, threaten, or otherwise offend others.
– Disseminate (by email or otherwise) any material that is unlawful, obscene, pornographic, or malicious.
– Use any address harvesting software or automated scripting tool software.
– Engage in chain letters, unsolicited emailing, or spamming via our tools.
– Impersonate any person or entity.
– Use our web applications and Web Site materials in ways that you do not have a right to under any applicable law or contract.
– Interrupt or attempt to interrupt the operation of this Web Site in any way.
**4. Intellectual Property**
a. The Service and its original content, features, and functionality are and will remain the exclusive property of 247 AusCare and its licensors.
b. You may not use any trademarks, copyrights, or other intellectual property owned by 247 AusCare without written permission.
**5. Links To Other Websites**
a. Our Service may contain links to third-party websites or services that are not owned or controlled by 247 AusCare.
b. 247 AusCare has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that 247 AusCare shall not be responsible or liable for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
c. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
**6. Privacy**
a. Your use of the Service is governed by our Privacy Policy, which you should review to understand how we handle your personal information.
**7. Disclaimer**
a. Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.
**8. Limitation of Liability**
a. General: No part of these Terms excludes, restricts, or modifies any condition or warranty implied into these Terms or any liability imposed on 247 AusCare by any applicable law.
b. Exclusion and Limitation: To the extent permitted by law, all conditions, warranties, and other terms implied by statute, custom, or the common law are excluded from these Terms of Use. If any statute implies terms into these Terms of Use that cannot be lawfully excluded, then those terms and conditions will apply, and the liability of 247 AusCare for the breach of any such term will be limited to the minimum remedy provided for in such terms and conditions.
c. Liability Limitation: In no circumstances will 247 AusCare, its subsidiaries, affiliates, or any party involved in creating, producing, or delivering the Service be liable to you or to any entity for any loss or damage, however caused (including negligence), which may be directly or indirectly suffered in connection with the use of, or the inability to use, the content, materials, and functions on this Service or any linked websites, even if 247 AusCare or a 247 AusCare authorized representative has been expressly advised of the possibility of such damage.
**9. Indemnity**
a. You agree to indemnify, defend, and hold harmless 247 AusCare, its officers, employees, and directors from any claim, loss, liability, demand, or expenses (including legal costs on an indemnity basis) asserted by any third party due to or arising from or in connection with your use of the content of the Service, your conduct on this Service, or messages posted or transmitted by you on or through the Service.
**10. Termination**
a. We reserve the right to terminate or suspend your account and access to the Service at our sole discretion, with or without cause, and with or without notice.
**11. Changes to Terms**
a. We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
**12. Governing Law**
a. These Terms shall be governed and construed in accordance with the laws of Australia without regard to its conflict of law provisions.
**13. Severability**
a. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have between us regarding the Service.
**14. Contact Us**
If you have any questions about these Terms, please contact us.
